Support

We read every message.

Email maxcerviskinner@gmail.com with questions, bugs, or feedback. Including your device model and iOS version helps us reproduce issues faster.

Runs from my watch aren't showing up

Stride imports runs through Apple Health. Open the Health app → Sharing → Apps → Stride, and make sure Workouts is enabled. Runs recorded by Garmin, COROS, or Apple Watch appear once those apps have written them to Health.

Form analysis says it couldn't track a runner

Film side-on, in good light, with your whole body in frame for about 10–15 seconds — a treadmill works well. Pose estimation runs on your device, so it needs a clear, steady view.

Managing your subscription

Stride Premium is billed through your Apple ID. To view, change, or cancel it, open iOS Settings → tap your name → Subscriptions. Cancelling at least 24 hours before the period ends stops the next charge, and a free trial converts to a paid subscription unless cancelled before it ends. Purchases can be restored from the paywall screen.

Deleting your data

You can delete your account and its data from inside the app. Running-form clips are stored privately and automatically deleted after 30 days; you can remove an analysis and its clip at any time by long-pressing it in the Running Form list.

Sharing with a coach

Coach sharing is off by default. You choose exactly what a coach can see — mileage, workouts, wellness, notes, nutrition, checklist — and can revoke access at any time, which takes effect immediately.

A note on health guidance

Stride's coaching, nutrition estimates, and form feedback are educational only. They are not medical advice and cannot replace evaluation by a qualified healthcare or sports-medicine professional. If something hurts, see a professional.